Register to lodge a new complaint or dispute.

The IGTO's Customer Service Portal allows you to lodge complaints and disputes with our office. In order to register an account with us, you will need:

Once you have registered an account, you can lodge a complaint or dispute with our office. As a minimum, all complaints and disputes will need to include:

This information is necessary for us to be able to identify your tax account to enable us to investigate the dispute. If you are not comfortable providing these details, we regret that we are unable to investigate the matter that you raise with us. If you would prefer, you can provide general feedback and suggestions to improve the tax system. This feedback may be provided by email:

  • Your password must be minimum of 12 characters and contain:
  • upper case letters, and
  • at least one number and
  • one special character e.g. @,#, !.